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FAQ

FREQUENTLY ASKED QUESTIONS

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HOW DO I KNOW IF THE INGREDIENTS ARE SAFE TO CONSUME?

MNM ProLabs has a Certificate of Analysis (COA) done for every product that is available and can be accessed along with the approved label. COAs show evidence that our products are independently tested and meet label claims for active ingredients listed on the label. All current product COAs are reviewed on a regular basis.

WHY SHOULD I ORDER PRODUCTS FROM MNM PROLABS?

Our formulas are third party independently tested for heavy metals, impurities, made in the USA, GMP certified, and produced in an FDA registered facility. 1% of the supplements on the market can match our world class standards with our current National Sanitation Foundation (NSF) Certification.

 

The NSF Certification program protects consumers by testing for harmful levels of contaminants and certifying that supplements contain the ingredients listed on the label and nothing else. Unlike some other programs, NSF conducts annual audits and periodically retests each dietary supplement to ensure continued compliance against the toughest testing standard in existence today.

WHAT DOES IT MEAN WHEN IT SAYS THAT AN INGREDIENT IS SYNTHESIZED?

Some ingredients used in nutritional supplements are converted from their original natural form. In such cases, we say the ingredient has been “synthesized.” The starting material can be simpler molecules, such as amino acids or fatty acids. After a synthesized ingredient is received at MNM ProLabs, it is inspected for identification to verify that it is what it is supposed to be. It is also tested to verify that it does not contain any contaminants.

 

Generally, there is no trace of the original starting material, even though the synthesized ingredient is molecularly identical to the starting material from which it was originally derived. If the raw material is from a potentially allergenic source, then MNM ProLabs always informs the customer of this fact, although the synthesized material is refined with sufficient purity to not cause an allergic reaction.

HOW SOON BEFORE I FEEL ANY EFFECTS FROM MY SUPPLEMENTS?

Every individual is unique and every ingredient has a different "mechanism of action" for how it works in the body. Some ingredients can provide a relatively fast result, such as with pharmaGABA for managing stress, or melatonin for promoting sleep. Other ingredients, such as those in MNM ProLab’s multi-vitamin products, are for preventative health and general wellbeing, so an immediate response would not be expected.

 

However, for many MNM ProLabs products, if you experience an overall sense of wellbeing, such as improved mood, and that is the specific indication of use for which you are taking the product, then you are realizing the intended benefit.

IS MNM PROLABS REGULATED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA)?

Yes, MNM ProLabs is regulated by the U.S. Food and Drug Administration. We must comply with the FDA's regulations for manufacturing and labeling our dietary supplement products. In addition, all of our product literature and our website content must comply with FDA regulations. The FDA also requires MNM ProLabs to label the presence of allergens and to respond properly to reported adverse events.

ARE MNM PROLABS PRODUCTS CERTIFIED ORGANIC?

Although many of the ingredients in MNM ProLabs products are organic, our products themselves are not certified as organic.

I HAVE A MNM PROLABS PRODUCT THAT HAS EXPIRED. CAN I STILL USE IT?

We don’t recommend using a MNM ProLabs product after its expiration date. We conduct rigorous testing on all our products, which ensures the potency of every ingredient at the product’s expiration date. Because of our rigorous testing program, MNM ProLabs can guarantee that its products meet 100 percent of the product's label claims up to the time of expiration.

 

Although we don’t recommend using a product after its expiration date, it certainly won't harm you if you do use it. It doesn't mean the product has "gone bad" – it just means one or more of the ingredients might be at less than 100 percent potency.

WHAT IF MY PACKAGE IS DAMAGED OR MISSING?

We are always here to provide a remedy in these situations. Please contact MNM ProLabs Customer Service Department and a representative will be happy to assist you.

WHAT IS YOUR REFUND POLICY?

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

 

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be in original packaging
  • Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria; we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

WHAT DOES PROFESSIONAL GRADE MEAN?

Our "Professional Grade" Supplements are formulated by licensed healthcare providers. They require high potency formulations in their protocols, often to overcome nutrient deficiencies in their patients using natural supplementation. 

That's why our "Professional Grade" formulations are of the highest, safe potency, in contrast to standard formulations, that are designed to provide the minimum amount. 

DOES MNM PROLABS MEET FDA GUIDELINES?

Our products use the highest quality sources for raw materials & select cGMP labs for production. Each product goes through extensive testing. The manufacturing facilities used are all registered with the FDA for dietary supplement manufacturing.

All processing and manufacturing is done in isolated production rooms (clean-rooms) to prevent any cross contamination of ingredients and products. We use comprehensive and exacting standard operating procedures to determine every facet of the process. Our cGMPs (current Good Manufacturing Practices) meet or exceed FDA guidelines for dietary supplements in order to ensure the safety and effectiveness of our products.

Everything listed on the label is present in the capsule, tablet or powder. What you see is exactly what you get. Unless unavoidable our formulas do not contain wheat, corn protein, yeast, soy or dairy products. We avoid the use of artificial colors, artificial sweeteners, or preservatives. In cases where a filler must be used, we use only vegetable-based cellulose, rice bran or rice flour.

 

These important steps assure that our products meet the highest quality, purity and potency standards.

FAQ